FAQ's

System Requirements & MP4 Problems

The latest operating system software is always recommended.
There can also be issues with earlier versions of Windows not having the required codecs to run MP4 audio and video. Codecs are programs that compress/decompress data efficiently. Below is a safe download link to install updated codecs, with screenshot below.

 

Codec download for Windows 2000 / XP / Vista / Windows 7 / XP 64-bit / Vista 64-bit / Windows 7 64-bit / Windows 8 / Windows 8 64-bit

What format are the files in?

The files are produced in Microsoft PowerPoint. If you aren’t running the latest version and you’re having trouble opening the slideshows, let us know and we can provide the files in an older version.

 

The newest, full version of Microsoft Office 365 Home Subscription is easily available via Microsoft for around $10 per month subscription, which can be cancelled at anytime.

 

To open your PDFs, you’ll need a PDF reader such as Adobe Acrobat Reader. If you cannot open the PDF files, Acrobat Reader is free to download from the link below.

Download Adobe Acrobat Reader

How do I unzip my ZIP file?

We recommend downloading your kit to your computer by following the download instructions contained in your email. You will have the ZIP file downloaded onto your computer, which can be opened or extracted to another location.

 

In Windows, Right Click the downloaded file, right click and select ‘Extract All’ to save your files into your preferred folder. 

 

For Mac, double-click the zip file and the file will be decompressed into the same folder.

How does the 14-day money-back guarantee work?

We stand by our products and spend a lot of time investing in the quality of our product to ensure you love it! However, if you are not satisfied within 14 days, we’ll refund your purchase cost. All we require in return is for you to use our contact form to provide feedback as to why you’re not satisfied. This is important to us, as it will help us continually improve our products and services. We love to make our customers happy and aim for 100% satisfaction!

Does the kit run on Mac and Tablets?

Yes! Our kit runs on Windows, Mac and all tablets. When running for an event, it’s recommended to run from a laptop and test the presentations thoroughly on your equipment prior to the event.

What else do I need to run the event?

Access to a big screen(s) should be secured for your event – either a large TV(s) or a projector. You will also need an output for sound; HDMI cables support both video and sound for most Big Screen TVs. If using a projector, it’s quite easy to run an audio cable from your laptop to an external sound system. A microphone is also recommended, otherwise you might lose your voice in a large venue!!

A comprehensive list of items you’re likely to need is included in the kit

Can I host a trivia night, even if I’ve never done it before?

Of course! Keep in mind that most times you run an event, it will be for colleagues and friends. They will be wanting for you to succeed and our kit provides the tools you need to deliver a great event! We provide plenty of tips

 

TIPS – arrive and set up and test equipment early. Be familiar with slides, especially the animations. Test clicker. You’ll be most nervous at the start – know the start of the first round and intro really well. Try and tee up a couple of people to assist if needed – you may not need them but it’ll be invaluable if required! Checklist – someone to introduce you? Someone to hand out table game? Someone to write up scores?

 

Remember, even the most seasoned quiz masters had to host their first trivia event sometime!

What age range do the packs cover?

15 to 115… Our packs have been developed to appeal to all ages 15+ covering a wide range of subjects and interests.

How hard are the questions?

It varies a lot from question to question, but what we strive to do is pull together a great mix of difficult, medium and easy questions in each round. It’s important to have a good mix to ensure players are neither bored from questions that are too easy, nor annoyed from impossibly difficult questions!

If the kit doesn’t work on my system, do you offer support?

Absolutely! Let us know of any problems you experience and we’ll do our utmost to sort it out! If you encounter any issues, we want to know about it so we can address and ensure no-one else has to deal with similar issues.

How do I deal with any other issues?

Get in touch via the contact page! We love to help!